Climb Technologies

Problem-solving workflow and UX needs for new users

Climb is building a software platform that makes running clinical trials easier, enabling physicians, investigators and administrators to efficiently orchestrate and conduct clinical research.

Role & services

Definition of scope
Digital wireframes
Digital prototypes
Optimising user flows

Date

April 2022

Challenge

With their initial offering expanding into more functions, Climb found themselves with a number of new user types to service. This meant there were needs beyond the use cases they originally built for. More specifically, the Climb platform was capturing and reporting on a lot more patient data than they had initially designed for, but they had not yet considered the way in which it was accessed or presented.

They needed design help to make a first-class product experience for the new users’ needs, that worked alongside pre-existing workflows.

Solution

Climb already had a collection of research and insights material, having a close relationship with many users. However, they needed help in defining what needed to be created, and how. I worked with them to define a scope of work for their goals that was manageable, and a process by which it could be achieved.

Taking their insights and data, I created initial low-fi wireframes to gain consensus amongst the team. To aid this step I made the wireframes interactive, in Figma. This allowed all stakeholders to properly visualise and experience something that was previously an abstract idea to them.

Once consensus on the workflow was achieved, I developed the wireframes into full design mockups, based on their existing design system and creating some new elements. This enabled the team to spot small flaws and improvements, which I iterated through the mockups.

From there, I prepared the Figma file for handoff to their development team.

Impact

The Climb team were really pleased to be able work with someone who could bring to life a solution to their abstract requirements. Being able to work with something they could experience first-hand made all the difference to the process, and we were able to create a workflow they were happy with in a very short space of time.

Climb Technologies